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speaker biographies
Speaker
SUSAN P. COOK
Subjects
Customer service,
inspirational, business coach
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Sue is president of Think Customer, a ground-breaking
consulting practice pioneering innovative strategies to create
customer-obsessed organizations. She is also is co-author with Roger
Dow, President/CEO of the Travel Industry of America of Turned
On: Eight Vital Insights to Energize Your People, Customers and
Profits, a pragmatic guide to build customers for life, hire and
keep great people and enhance shareholder value.
Sue is described as a no-nonsense business coach who thinks like a
customer and tells it like it is. She cuts through the hype of
today's buzzwords and inspires action. Known for her elegant
simplicity, timeless wisdom and hard-hitting advice, Sue will move
you & your team to action. An innovator by design, a pragmatist at
heart, Sue delivers results.
Sue's compelling insights come from hands-on experience in high
tech, healthcare, manufacturing, retail, financial services, small
business and hospitality industries. Founder of Apple University,
former President of The Tom Peters Group and co-founder of Jim
Whittaker Discovery Camps, Sue is well-known for moving leaders from
insight to action. Speeches, seminars,
executive retreats and strategic consulting feature pragmatic ideas
to build an unassailable competitive advantage.
Topics
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Capitalizing
on Customer Trends: Tap into the Buying Power of Women, Boomers and
the Y Generation
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Eight
Vital Insights to Attract & Retain Loyal Customers, Inspire Your
Team & Maximize Profits
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The
Wow Factor: Customer Experiences as Marketing Strategy
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Live
for Your Customers: Beyond Lip Service
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Breakthrough Strategies to Thrive in a Post-Google Era
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How
Brand Leaders Create Serial Success
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The
Innovation Imperative: Create a Culture Where Great People & Great
Ideas Thrive
To
inspire leaders to stretch their boundaries and their imagination,
Sue recently co-founded Discovery Camps with Jim Whittaker,
first American to summit Mt. Everest and former CEO of the outdoor
retailing giant, REI. Designed to foster radical innovation and
creativity in business, Discovery Camps explore what it takes to
drive the competition crazy and tap the full potential of people.
“Sue believes "there is no limit to the service, quality, and
innovation that turned-on people can deliver.”
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56 Poquonock Avenue
Windsor, Connecticut 06095
Voice: 860-687-1116
Toll-Free: 800-875-2893
Fax: 860-687-1062
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