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home > speaker biographies > customer service
speaker biographies

Speaker
KEVIN FREIBERG
 
Subjects
customer service
 
 
Video Clip
 

Dr. Kevin Freiberg and his wife, Jackie, are authors of a third book called, BOOM! 7 Choices for Blowing the Doors Off Business-as-Usual! After twenty years of talking to America’s most innovative and unconventional business leaders and liberated employees, the Freibergs have distilled this collective wisdom into seven essential choices. BOOM! follows the Freibergs’ hugely successful best-seller, NUTS! Southwest Airlines’ Crazy Recipe for Business and Personal Success, and its sequel, GUTS! Companies that Blow the Doors Off Business-as-Usual.
 
Thought Leader. Recently named as one of the top 50 Best Minds on Leadership by Leadership Excellence Magazine, Dr. Freiberg is one of the most influential voices on the speaking circuit today. He has made a career out of understanding the core values and unconventional strategies used by world-class leaders. His book NUTS! was hailed by the Financial Times as one of the top five global business books of the year. He has appeared on CNBC and the CBS Morning News for his views on the critical links between leadership, corporate culture and extraordinary business performance. Kevin appeared on, Lessons in Excellence for CNBC, India. His articles and interviews have been published in the Wall Street Journal, Business Week, and Investor’s Business Daily.
 
Entrepreneur.  As the founder and CEO of the San Diego Consulting group, Inc. and its professional speaking firm, freibergs.com, Kevin helps business leaders translate the winning strategies from enduring great companies into their own models of success. He is widely acknowledged for his expertise in helping clients build strong, purposeful cultures where:

•  People have fun on the job and do heroic work that matters;

•  Everyone leverages technology to get smarter, better, faster;

•  Gutsy leaders excel at hiring, retaining and unleashing
   world-class talent;

•  Customer-centric employees turn knowledge, service and
   hospitality into life-long loyalty;

• Fanatically engaged employees come to work fully awake, fully
  alive and firing on all cylinders;

• People take charge of their lives at work and assume responsibility
  for the success of the business;
 
• Courage, risk and irreverence stimulate the kind of innovation
  that radically differentiates the firm;

Executive Coach. Dr. Freiberg helps business leaders better understand the impact of their choices, attitudes and behaviors on corporate culture and organizational performance. He has challenged corporate leaders all over the world to create unmatched productivity, customer service, and profitability by becoming faithful, devoted, hardworking servants of the people they lead. Kevin has a global practice working with firms in South East Asia, Europe, Japan, India, the Middle East, Central and South America, as well as companies throughout the United States and Canada.
 
Dr. Freiberg has worked with some of the world’s most admired companies—companies on the forefront of a revolution driving the new economy. A partial list of the firm’s clients include: American Express, Bank of America, Business Consultants—Japan, Caterpillar, Century 21, Coors Brewing Co, Cox Communications, Eli Lilly, Ernst & Young, FedEx, Federated Department Stores, General Electric, General Motors, Infosys, Jack-in-the-Box, Kuwait Gulf Link, Inc, Major League Baseball, Merrill Lynch, Minolta, NCR Japan, Nestle, Otis Elevator, Southwest Airlines, Sprint, Staples, State Farm Insurance, Tata Motors—India, Unisys, U.S. Marine Corps, and Universal Studios.
 
Professor.  Before becoming a full-time speaker and consultant, Kevin taught for eight years in the Communication Studies department and Business School at the University of San Diego. He earned a masters degree in communication from San Diego State University and a doctorate in educational leadership from the University of San Diego.
 
Extremely Fortunate Husband and Father.  The Freibergs live in San Diego where they sprint to keep up with three active children: Taylor-Grace, Aubrey Hope, and Dylan. These three children are their reason for hope and their cause for celebration. Kevin and Jackie are determined to raise their son and two daughters in such a way that they won’t need to be fixed as adults. Kevin is an active supporter of Monarch High School, a first-of-its-kind high school for homeless children, where the Freiberg family has been involved for many years.  Kevin and Jackie are working to help make this prototype school a model for other cities across the United States. Kevin is an avid mountain biker who loves to work out. His personal interests include snow skiing, water skiing, tennis, and a periodic mental lapse into sky-diving.

 

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