about us  |  speaker biographies  |  insurance & financial speakers  |  for meeting planners only  | info request

Homepage
 
Newsroom

About Us
     -- testimonials
     -- client list
     -- photo gallery
     -- sponsorships
 
Speakers by Name (A-Z)
   
Speakers by Subject
     -- best selling authors
     -- change
     -- communications
     -- customer service
     -- emcee
     -- entertainment
     -- ethics
     -- excellence
     -- facilitator/moderator
     -- finance & investment
     -- future
     -- generational issues
     -- humor
     -- identity theft  
     -- innovation & creativity
     -- leadership
     -- marketing
     -- management
     -- media & journalists
     -- motivation
     -- national and
     -- global economics

     -- personal growth
     -- and development

     -- sales
     -- sports/achievement
     -- teambuilding
     -- technology
 
About our Insurance and
     Financial Division

     -- speakers
 
Meeting Planners Only
     -- helpful hints
     -- survival guide
     -- FAQ's

 

For Speakers Only
 
Request Information
   

Strategic Alliances
 
Email Us
 


   
Meeting Planners!
SURVIVE THE SEARCH
for a Speaker ... click
the cover above for
more information.

   
  
 

   

 

home > speaker biographies > customer service
customer service
   
Icon indicates speaker's streaming video demo is available.
 

Duane Cashin
With more than 20 years of top sales experience, Duane Cashin is the power and passion behind the Give & Get sales system – the system that consistently drives sales and accelerates corporations to top industry positions. Duane Cashin is not shy to share his controversial opinion. Without hesitation, he will proudly announce, any day  – any time, that sales professionals work in the most honorable profession in the world. This unusual opinion is the clear foundation of Duane’s success – and that of the Give & Get sales system.
 
 

Susan Cook
Sue is president of Think Customer, a ground-breaking consulting practice pioneering innovative strategies to create customer-obsessed organizations. Sue is co-author of Turned On: Eight Vital Insights to Energize Your People, Customers and Profits, a behind the scenes chronicle of organizations who think and act differently to create value for their customers, staff and shareholders.
 
 
Danny Cox
After years flying fighters at almost twice the speed of sound, Danny turned his need for speed into a system for the business world that transformed a declining organization into a booming industry leader. This high performance climb resulted in an 800% increase in productivity over a five-year period.
 
 
Jackie Freiberg
Business Owner: Jackie is an owner and the managing partner of San Diego Consulting Group, Inc. Jackie also serves as a feedback consultant and coaches executives and managers through the results o f the firm's organization and 360-degree leadership assessments.
 
 
Kevin Freiberg
Dr. Freiberg is an accomplished and exciting platform speaker. He delivers a hard-hitting message loaded with fascinating stories and real-life examples that will vividly reinforce your objectives. Your audience members will not only leave remembering the critical points in his presentation, they will also develop a sense of hope for the future and a clear picture of the changes they can make to assume more responsibility for their business and personal success.
 
 
Michael Goldberg
Michael Goldberg is a speaker, consultant, and author focused on helping business owners, sales professionals, and managers grow their business.  He has developed work teams and managers in a number of industries including insurance, financial services, retail, manufacturing, distribution, and information technology since 1983. Michael has extensive expertise in the areas of Networking, Sales, Leadership, Customer Service, Communication, Public Speaking, and Career Focus.

    
    
Doug Lipp
What is the magic of Disney? Join Doug Lipp as he takes you on an entertaining and insightful journey behind the scenes to discover the secret of Disney's success. Formerly head trainer at The Walt Disney University, Doug's informative and humorous style brings audiences into the unique culture of customer service that sets Disney apart.
 
 
HARVEY MACKAY
Harvey Mackay is author of five New York Times bestsellers.  His first two books -- Swim With The Sharks Without Being Eaten Alive and Beware The Naked Man Who Offers You His Shirt -- have been translated into 35 languages and distributed in 80 countries.  Both books were New York Times #1 bestsellers and are also listed by the Times among the top 15 inspirational business books of all time. Dig Your Well Before You're Thirsty was released in April 1997, and Pushing The Envelope in January 1999.  Both cracked the New York Times bestseller list.  Harvey’s latest book, We Got Fired! … And It’s The Best Thing That Ever Happened To Us, was released on Oct. 1, 2004, and became his third New York Times #1 bestseller.  Harvey interviewed 28 Americans who were fired and landed on their feet – people like Muhammad Ali, Michael Bloomberg, Lou Holtz, Billie Jean King, Larry King, Robert Redford, Joe Torre, Lesley Visser, Jesse Ventura and many more.  His books have sold more than 10 million copies worldwide.

 
 
Keith Mathis
Over the last several years, Dr. Keith Mathis has emerged as one of the most effective business trainers in the field. Progressive companies demand his provocative, informative, humorous presentations on a variety of organizational development topics.
 
 
Cam Marston
C
onsultant, author, and speaker Cam Marston has worked with Fortune 500 companies and small businesses throughout the world to improve multigenerational relations and communications. He has appeared in the Chicago Tribune, Philadelphia Inquirer, New Zealand Herald, Entrepreneur Magazine, Charlotte Observer, HR Management Today, Money Magazine, Fortune Small Business (FSB), on the BBC, and in and numerous trade journals and city business journals across the United States.
 
 
Don Peppers
Recognized for over a decade as one of the leading authorities on Customer Relationship Management (CRM) business strategies, Don Peppers is an acclaimed author and a founding partner of Peppers and Rogers Group, the world’s leading customer-focused management consulting firm.  Don’s vision, perspective and thoughtful analysis of global business practices has earned him a ranking by Accenture’s Institute for Strategic Change among the Top 50 Business Intellectuals.”  Business 2.0 Magazine has named him one of the “foremost business gurus of our times,” and the World Technology Network has cited Don as an “innovator most likely to create visionary ‘ripple effects’.”
 
 
Howard Putnam
Howard Putnam is the former CEO of Southwest and Braniff Airlines and Group VP Marketing for United Airlines. Howard is a business and motivational speaker, author, consultant, commentator, and online mentor on: Leadership, Customer Service, Change, Transformation and Ethics.
 
 
Martha Rogers, Ph.D.
Business 2.0 magazine named Martha Rogers, Ph.D. one of the nineteen most important business gurus of the past century.  The World Technology Network named her as “an innovator most likely to create visionary ripple effects.”  Recognized for the past decade as one of the world’s leading experts on customer-based business strategies and growing customer value, Dr. Rogers is an acclaimed author, a world class-class speaker, and a founding partner of Peppers and Rogers Group, the world’s leading customer-focused management consulting firm, based in Norwalk, CT, and boasting an impressive list of Fortune 500 clients.  Gartner Group has positioned Peppers and Rogers Group as the only CRM-services firm that can help clients with both “vision” and “implementation” of their customer strategy.  Martha’s experience, expertise, and ability to think out of the box makes her equally popular with media interviewers, speaking event planners, and Fortune 1000 executives seeking to learn how to compete in the Information Age.
 
 
Jim Tunney
Certified Speaking Professional CPAE Speaker Hall of Fame. Drawing from 28 years experience as an educator and 31 years as an NFL referee, Jim Tunney is the celebrity speaker for team building, leadership, peak performance, motivation, customer service and wellness.

  

 

56 Poquonock Avenue
Windsor, Connecticut 06095
 Voice: 860-687-1116
 Toll-Free: 800-875-2893
   Fax: 860-687-1062