1. the ability to provide a service or product in the way that it has been promised.
2. treating others as you would like to be treated yourself.
* The following names represent only a partial listing of available speakers.
Tony Alessandra
A marketing strategist and applied behavioral scientist, Dr. Tony Alessandra is a leading authority on bottom-line marketing tactics and on building business relationships for life. Recognized by Meetings & Conventions Magazine as "one of America's most electrifying speakers," Tony combines an endearing charisma and a command of his craft into a unique style that consistently captivates his audiences.
Hal Becker
Hal Becker is a nationally known expert on Sales, Customer Service, and Negotiating. He conducts seminars or consults to more than 140 organizations a year. His client list includes IBM, Disney, New York Life, Continental Airlines, Verizon, Terminix, AT&T, Pearle Vision, Cintas, and hundreds of other companies and associations.
Hal is the author of Can I have 5 Minutes Of Your Time? which is now in its 18th printing.
Jeanne Bliss
EJeanne Bliss is not an evangelist or observer of companies. She’s been inside them for twenty-five years, arm wrestling them on behalf of their customers! As “Chief Customer Zealot” for five large U.S. market leaders, Jeanne’s fought valiantly to get the customer on the strategic agenda, redirecting priorities and creating transformational changes to the brands’ customer experience. She has driven achievement of 95 percent loyalty rates, changing customer experiences across 50,000-person organizations.
Joe Calloway
Joe Calloway is a branding consultant, business author, and restaurant owner whose client list reads like a “Who’s Who” in business. From Saks Fifth Avenue and BMW to American Express and IBM, a wide range of companies depend on Joe for insight into today’s marketplace.
Joe is the best-selling author of Becoming A Category Of One which received rave reviews from The New York Times. His new book is Indispensable: How To Become The Company Your Customers Can’t Live Without.
Duane Cashin
With more than 20 years of top sales experience, Duane Cashin is the power and passion behind the Give & Get sales system – the system that consistently drives sales and accelerates corporations to top industry positions. Duane Cashin is not shy to share his controversial opinion. Without hesitation, he will proudly announce, any day – any time, that sales professionals work in the most honorable profession in the world. This unusual opinion is the clear foundation of Duane’s success.
Jim Cathcart
Jim Cathcart is founder and CEO of Cathcart Institute. For twenty plus years he has been training people worldwide in ways to grow their businesses and expand their lives. He combines the substance and knowledge of an industry expert with the highly developed presentation skills of a professional performer. As the author of twelve books and featured speaker at over two thousand conventions, he has impacted the lives of hundreds of thousands of people.
James P. Cecil
In 1986, Jim Cecil founded and is today the managing partner of a total customer relationship management research, communications and consulting firm. They focus specifically on helping customers develop and grow relationships with their most critical constituencies using the Nurture Solution™. He has extensive experience in the application of CRM and SFA software solutions to the actual process of managing and automating personalized customer in-touch initiatives.
Danny Cox
After years flying fighters at almost twice the speed of sound, Danny turned his need for speed into a system for the business world that transformed a declining organization into a booming industry leader. This high performance climb resulted in an 800% increase in productivity over a five-year period.
Robin Crow
Robin Crow is a speaker, author, entrepreneur, business
owner and one of the most innovative guitarists in the world. His
presentations are an extraordinary blend of content rich teaching and
high-octane entertainment. From the moment Robin takes the stage you’ll be
engaged in a multi-sensory learning and entertainment experience… the result of
30 years of delighting audiences with over 2000 presentations.
Jackie Freiberg
Dr. Jackie Freiberg and her husband, Kevin, have authored a third book, BOOM! 7 Choices for Blowing the Doors Off Business-As-Usual! After 20 years of exposing the unconventional success strategies of businesses that are booming, the Freibergs have distilled this collective wisdom into seven essential choices for building cultures of commitment and accountability. BOOM! follows the Freibergs’ hugely successful, award-winning, best-seller, NUTS! Southwest Airlines’ Crazy Recipe for Business and Personal Success
Kevin Freiberg
Dr. Kevin is the author of a new book called BOOM! 7 Choices for Blowing the Doors Off Business-as-Usual! BOOM! is about the choices leaders and their people must make to create a culture of commitment and accountability—a culture where people take charge of their lives at work and create the freedom to achieve extraordinary business results. BOOM! follows the Freibergs’ international bestseller NUTS! Southwest Airlines’ Crazy Recipe for Business and Personal Success (over 600,000 copies in print!).
Shep Hyken
Shep Hyken, CSP, CPAE is a speaker and best-selling author who works with companies and organizations who want to build loyal relationships with their customers and employees. His articles have been read in hundreds of publications, and he is the author of Moments of Magic, The Loyal Customer and the Wall Street Journal best-seller, The Cult of the Customer. He is also the creator of The Customer Focus program which helps clients develop a customer service culture and loyalty mindset
Doug Lipp
What is the magic of Disney? Join Doug Lipp as he takes you on an entertaining and insightful journey behind the scenes to discover the secret of Disney's success. Formerly head trainer at The Walt Disney University, Doug's informative and humorous style brings audiences into the unique culture of customer service that sets Disney apart.
Harvey Mackay
Harvey Mackay is author of five New York Times bestsellers. His first two books -- Swim With The Sharks Without Being Eaten Alive and Beware The Naked Man Who Offers You His Shirt -- have been translated into 35 languages and distributed in 80 countries. Both books were New York Times #1 bestsellers and are also listed by the Times among the top 15 inspirational business books of all time. Dig Your Well Before You're Thirsty was released in April 1997.
Keith Mathis
Over the last several years, Dr. Keith Mathis has emerged as one of the most effective business trainers in the field. Progressive companies demand his provocative, informative, humorous presentations on a variety of organizational development topics. An animated and often electrifying platform speaker, Keith never merely talks to an audience, he also seeks to involve them in his presentations through high content and numerous illustrations. Intellectually demanding of himself, Keith demands no less of his audiences!
Joseph Michelli
Joseph A. Michelli, Ph.D., is an author, internationally sought-after speaker, and business consultant who has been described as “catching what is right in the world and playfully sparking people and businesses to grow toward the extraordinary.” In addition to writing best-selling books about enduring business principles, Dr. Michelli hosted an award-winning daily radio program in Colorado Springs, Colorado for over a decade. Dr. Michelli's book, The Starbucks Experience: 5 Principles for Turning Ordinary into Extraordinary, published by McGraw-Hill.
Cindy Novotny
Cindy Novotny is recognized by the American Society for Training and Development (ASTD) as one of nine most powerful and innovative speakers. Cindy has been branded the “Radical Mentor” by thousands of executives around the world for her straight forward, no nonsense approach to leadership. Cindy has been featured in The Wall Street Journal, Training Magazine, Successful Meetings, and broadcast live on the BBC. Cindy spans the globe speaking to vast audiences that range from line employees to top executives.
Brigid O'Connor
Brigid O’Connor, MBA, helps a national client base communicate with efficiency and purpose. O’Connor delivers high-energy, high-impact media and presentation training and speaks with groups on professional credibility and the rules of engagement for effective communications in the workplace. An active member of the National Speakers Association, O'Connor travels the nation sharing expertise with audiences. O'Connor began her career in journalism at KUSA-TV.
Jon Picoult
Jon’s specialty is in helping organizations better understand, interact with, and impress their customers. He is the founder of Watermark Consulting, a firm that helps businesses improve their customer loyalty and staff engagement by creating distinctive and efficient interactions with consumers, employees and other key stakeholders. His insights on maximizing organizational performance have been featured in leading print and online publications, including The New York Times, Forbes, National Underwriter and Workforce Management.
Don Peppers
Recognized for over a decade as one of the leading authorities on Customer Relationship Management (CRM) business strategies, Don Peppers is an acclaimed author and a founding partner of Peppers and Rogers Group, the world’s leading customer-focused management consulting firm. Don’s vision, perspective and thoughtful analysis of global business practices has earned him a ranking by Accenture’s Institute for Strategic Change among the “Top
50 Business Intellectuals.”
Howard Putnam
Howard Putnam is the former CEO of Southwest and Braniff Airlines and Group VP Marketing for United Airlines. Howard is a business and motivational speaker, author, consultant, commentator, and online mentor on: Leadership, Customer Service, Change, Transformation and Ethics.
Martha Rogers, Ph.D.
Business 2.0 magazine named Martha Rogers, Ph.D. one of the nineteen most important business gurus of the past century. The World Technology Network named her as “an innovator most likely to create visionary ripple effects.” Recognized for the past decade as one of the world’s leading experts on customer-based business strategies and growing customer value, Dr. Rogers is an acclaimed author, a world class-class speaker, and a founding partner of Peppers and Rogers Group.
Richard Whiteley
Vice chairman and cofounder of The Forum Corporation, an international training and consulting firm specializing in helping organizations become customer centered. Under Mr. Whiteley's direction, The Forum Corporation has introduced leadership, sales and customer focus training programs that are among the most widely used in business today. He has also been central to the growth of Forum's consulting services designed to help clients mobilize their organizations to effectively exercise their strategy.
